Some Thoughts on Healthcare
- “I have learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” — Maya Angelou
- “It feels good to hear someone say take care but it feels so much better to hear someone say, I will take care of you.” — Cherokee Inspired Insights
- “And in the end, when the life went out of him and my hands could work not more, I left from that place and went into the night and wept – for myself, for life, for the tragedy of death’s coming. Then I rose, and walking back to the suffering-house forgot again my own wounds, for the sake of healing theirs.” — Anonymous Emergency Room Doctor
These thoughts represent the selfless, kind, caring, and compassionate qualities of a Healthcare professional. Often, Healthcare providers encounter people at one of the most defenseless points in their life, and the providers’ attitudes and actions can reassure patients and aid in their recovery.
Role of the Doctor Doctors are the primary person delivering health care decisions for the patient. They must be knowledgeable, intuitive, and compassionate individuals. They are sometimes literally placed in immediate “life and death” situations and must be able to decide the correct course of action. They also play the role of confidant for the patient, and are willing to listen to the most intimate, personal thoughts. The role of the doctor cannot be overstated and it is critical that doctors are chosen who uphold the Hippocratic Oath, and make their patients the highest priority.
Nurses Under the supervision of doctors, hospital and skilled facility nurses provide the day-to-day, hour-by-hour care for patients. This job of a nurse requires knowledge of medicine as well as the ability to compassionately care for patients. Nurses often provide care to patients who are most vulnerable and who feel that they have lost control of their life. Great nurses possess the ability to provide comfort in these moments. They are compassionate, selfless individuals who take the time to provide the best care.
Nurses’ Aids Nurses’ aides have a basic working knowledge of medical procedures and provide some of the hands-on needs of patients. They spend considerable time with patients and must possess a caring, comforting attitude. They support the work of the nurses and provide aid when necessary.
Other Staff Other staff members such as maintenance, cafeteria, and cleaning staff are an important part of a patients’ experience. Although they may not provide direct patient care, the can be a great source of emotional and psychological support.
Administrators Hospital and Skilled Nursing Facility Administrators set the overall goals for the facilities and see that they adhere to the vision and mission. They oversee many departments with widely varying functions and must have a working knowledge of these duties. They also must serve as leaders of the organization and the people who work in the facility. Staff must feel confident in the administrators’ ability to provide strong leadership, especially in difficult situations.
Hiring the High Performers Hiring the high performers for the positions described above is greatly facilitated using the Selection Tools which we can provide for all levels of medical personnel and customize to the specific needs of the organization.